123Stores - Broken Item, no refund or replacement. Sent to manufacturer for resolution.
Bought 2 Pegasus Medicine Cabinets for a bathroom remodel.
When the units were opened, one had 2 broken mirror side panels.
6 days after professional installation (by contractor), the mirrored door of one unit simply broke off at the hinged side.
Contacted Stores123 via email and got no reply.
Contacted Stores123 via phone and was told there would be no return or refund. We were told to contact the Manufacturer for resolution.
Contacted Amazon Support.
This is terrible customer service. We will never order and item from Stores123 again, and will do everything we can to broadcast our poor experience.
More Review Details
|Product or Service Quality|
What I liked
What I disliked
- Customer service and product quality
- Poor product quality and poor customer service
- Reason of review:
- Poor customer service
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Pegasus Medicine Cabinet
- Review category
- Appliances and Electronics
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "The first new wave oven I had worked great for over four years. Bought the two deal special late 2013. Gave one to my mom for Christmas. Kept the other..."
- "I purchased a defective element TV from target on black Friday, tried to have target exchange it but they were out of stock so i attempted to call element electronics..."
- "I bought an element TV 42" at target and two months after the TV started to turn off by itself every 5 minutes. I went to target and couldn't return..."
- "Both Bellalabs and lacremeskincare are running a shady business. They offer you a 14 day free trial you just pay for shipping but then they charge your credit card with..."
- "I own a junk hauling company and use thumbtack to send quotes to customers. On their website it states that "junk removal" cost 2 credits. I have sent serveral quotes..."
- "This rug is a major health hazard and will stain your floor!The rug fibers come apart and go in the air (see attached photos of HVAC air filter). It is..."
- "I took my daughter and 3 of her friends to Sky Zone in Florence, AL. Before I attempted the Warrior Course, I asked the girl that was working the section..."
- "Maybe I can type better this time. Valen, purchased in September of 2010, sent to the rainbow bridge, December 08,2016. Dying from liver failure due to his intestines leaking into..."
- "I searched the web for best price on 32oz Minwax Spar Urethane. Found it advertised as sold by and shipped by Supply The Home. There was a price of less..."