123Stores - Broken Item, no refund or replacement. Sent to manufacturer for resolution.

14 of 17 123Stores reviews

Bought 2 Pegasus Medicine Cabinets for a bathroom remodel.

When the units were opened, one had 2 broken mirror side panels.

6 days after professional installation (by contractor), the mirrored door of one unit simply broke off at the hinged side.

Contacted Stores123 via email and got no reply.

Contacted Stores123 via phone and was told there would be no return or refund. We were told to contact the Manufacturer for resolution.

Contacted Amazon Support.

This is terrible customer service. We will never order and item from Stores123 again, and will do everything we can to broadcast our poor experience.

This review is a subjective opinion of a user.
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More Review Details

Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Customer service and product quality
    • Poor product quality and poor customer service

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
$160
Product or service
Pegasus Medicine Cabinet
Review category
Appliances and Electronics
review #720707

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